Our Service

Our mission statement: is "To be recognized as a truly customer focused organisation". We are not there yet but we are striving to achieve it.

We want to be seen as the leading pro-active, innovative, flexible and responsive property and facilities management brand.

• Pro-active
  By taking a pro-active approach to everything that we do, we are able to work with our customers in order to actively anticipate their requirements and so, provide the seamless service that they expect.
  
  
• Innovative
  We've established a 24/7 Facilities Helpline to provide our Customers with a single point of contact to report defects. All reports are logged onto our Helpdesk system and remain live until they are resolved to our Customers' satisfaction.
  
  
• Flexible
  The flexibility of our approach enables us to adapt to the varying requirements of our customer base.
  
  
• Responsive
  We are available 24 hours a day, 7 days a week and we are committed to getting the job done. The right way. The first time.
  
  

The primary purpose of this Website is to provide an Extranet facility to enable our Customers to have ready access to documents that directly impact on their occupation of the buildings. Tenant Handbooks and Service Charge information will be included as the Website is developed over time. General information such as our Environmental Policy and the Regent Street Design Guidelines (which is our Retail Fitting Out guide) are also available.